Tēla Sourcing uses proprietary training modules specifically tailored toward the expeditious learning of those key administrative processes employed by the US healthcare industry.

We have taken a holistic, phased approach in developing our training programs:

Phase I :

General information transfer on offshore BPO (voice and computer), what it is and the overall value. Also included is information on American culture, accent neutralization for improved communications, quality adherence, etc.

Phase II :

This training module is specific to the U.S. Healthcare industry. Professionals are educated on the dynamics of the industry, major health insurance market segments such as commercial and Medicare; the different lines of business, including medical, dental, COBRA, etc.; and various business processes that are required for these lines of business such as claims administration, enrollment, and billing.

Phase III :

The emphasis here is a comprehensive focus on the client processes and business rules. Professionals are trained to carry out these processes for the individual client, on their specific healthcare information system.

Skills and Business Specific Training

In addition to the above, we have an annual training calendar, which is generated as a basic subset of performance management, potential identification and enhancement exercise. Training is also based on imparting skills, knowledge and expertise in handling new technologies and projects or lines of businesses. Consolidated Customer Feedback and Customer Inputs are major drivers of the training process.