December, 2003

Tēla Sourcing to Process Medical Claims for Adaptis, one of the largest health care BPO companies in the USA

BALTIMORE and Pune — Tēla Sourcing today announced that it has been selected by Adaptis, one of the largest healthcare BPO companies in the USA to provide offshore claim processing services. Adaptis currently manages more than 200,000 lives on behalf of Community Health Plan of Washington, and provides complete administration using its platform Adaptis-Connect.

Tēla will provide claims processing support including Front end Processing, claims adjudication, enrollment, billing, and customer service support to Adaptis from its operations center in Pune, India. As part of the agreement, Adaptis will also transfer significant domain-knowledge in the ehlathcare processing arena to the Tēla India staff and will enable it to move up the value chain in a relatively short span of time. Beginning with 1 million claims, Tēla is aggressively looking to grow in this area by providing high quality service.

Tēla delivers a combination of price-based claims processing functions and comprehensive value-added business process outsourcing (BPO) services tailored to a customer’s unique needs. Unlike most other offshore BPO vendors, Tēla offers end-to-end offshore BPO services combined with significant onshore delivery capabilities and a U.S.-based account management team.

About Tēla Sourcing LLC

Tēla’s mission is to offer innovative and superior services in the emerging healthcare market by leveraging offshore business process outsourcing and information technology. Named for the Latin word for “web,” Tēla weaves together both offshore and value-added onshore solutions while offering customers a single point of accountability with a U.S.-based account team. Tēla Sourcing Inc. is headquartered in Baltimore, Md. More information on Tēla is available at www.tela-usa.com.

About Adaptis Inc.

Based in Seattle, Adaptis provides customized business process outsourcing services to health plans with a managed Medicaid line of business. Combining deep managed Medicaid expertise, proven best practices, and sophisticated web technology, Adaptis achieves operational and technology improvements, which its customers are able to translate into significant savings, greater control over core business functions and seamless regulatory compliance. As a result, health plans are able to realize faster growth and greater return on outsourcing investment. For more information, visit www.adaptisinc.com.

CONTACTS:

Brij Sharma
Tēla Sourcing Inc.
phone: 410-230 3999
e-mail: bsharma@tela-usa.com