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July 15, 2005
Tēla Sourcing Signs Contract with a Large
Health Plan Affiliated with One of the Largest Hospitals in the US to Provide
Claims Processing Services .
BALTIMORE and Pune —
Tēla Sourcing announced today that it has signed a definitive long-term
contract with a health plan affiliated with one of the largest and most
prestigious hospitals in the country to provide claims processing services. The
client was suitably impressed with Tēla's delivery capabilities and higher
service standards to select Tēla over several other competing onshore and
offshore companies. The client currently processes several thousand claims per
day and expects to reduce its processing costs significantly through the
efficient and cost-effective services of Tēla. The process is expected to
go live in August. The use of offshore resources was a strategic decision by
the Plan to bring its costs under control, improve its quality and turn-around
time and make it more competitive in the marketplace. The ability of Tēla
to provide value added services including adjudication, enrollment etc. played
a significant role in the Plan's strategic decision-making and differentiated
Tēla from the competition. Tēla delivers a combination of price-based
claims processing functions and comprehensive value-added business process
outsourcing (BPO) services tailored to a customer's unique needs. Unlike most
other offshore BPO vendors, Tēla offers end-to-end offshore BPO services
through its operations center in Pune, India combined with significant onshore
delivery capabilities in Washington State, along with a U.S.-based account
management team.
About Tēla Sourcing Inc.
Tēla's mission is to offer innovative and
superior services in the emerging healthcare market by leveraging offshore
business process outsourcing and information technology. Named for the Latin
word for "web," Tēla weaves together both offshore and value-added onshore
solutions while offering customers a single point of accountability with a
U.S.-based account team. Tēla Sourcing Inc. is headquartered in Baltimore,
MD. More information on Tēla is available at
www.tela-usa.com .
CONTACTS:
Tilak Sharma
Tēla Sourcing Inc.
phone: 410-230 3999
e-mail: tsharma@tela-usa.com
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