Mitigating the risk of offshore outsourcing.

Despite recent momentum toward offshore business process outsourcing (BPO), many healthcare executives have concerns about how this practice will impact their organizations. Concerns range from the risk to patient privacy, compromised security, maintaining regulatory compliance and general loss of control over their businesses. However, the advantages gained by outsourcing non-core business processes are too great to ignore especially when faced with competitive pressures in an uncertain economy. Thus, the question is not whether to outsource but how to go about it with minimized business risk.

Tēla has developed a methodology to migrate business processes from U.S. health plans to our offshore delivery center in India, alleviating fear and mitigating the risk of offshore BPO. This framework takes into account cultural differences, leverages time differences and builds bridges to overcome geographical distances.

The Tēla Method consists of five phases addressing offshore services, seamless ongoing management and continuous improvement of service delivery. Our process of moving through these phases is a collaborative one, embracing and leveraging disparate skills, expertise, and cultures to ensure the best possible result. It is ultimately a team approach - comprised of dedicated, experienced people on both shores, working toward a common goal.